What if I lose some of my belongings / is there a lost property? We will endeavour to find your lost item, but take no responsibility for items lost at any of our leagues/classes. Should our staff locate your item, they will typically hold it and it will be available to pick-up the following week at the same venue.
What happens if there are too many players in my individual team? We build teams of individuals larger intentionally as we’ve found that not all players can make all weeks. e.g if 7 players are on the court, it is normal to have 10 players in a squad. Exactly 7 players leads to teams struggling to find enough players each week. If you are concerned or would like to discuss your squad size, then please contact us in the office
If I am joining as an individual, will there be enough players on my team? Yes. We intentionally build all individual teams to ensure they have enough players including substitutes.
How do I receive contact information for my team? Your team mates’ details are available as soon as you receive the league details (just follow the steps in the email) usually 1 week before the league starts. You can find them in your control panel under “My Teams”. We strongly recommend that each team create a group email or team WhatsApp group, it is a great way to stay in touch with each other.
If I can’t join on the specified start date, can I still join now? Yes. But fixtures begin on a certain date, so if you are unable to attend the first or any subsequent fixture, you should inform your team-mates so they can find a substitute player/stand-in for you
If a player is missing, can we use a ringer/substitute? Yes, you may use a substitute once. Although, they will need to sign up on your team roster and submit a form online. Please ask them to speak to a GO Mammoth rep on arrival and they can sign them in on their phone
How do I know what team I am in if I have registered as an ‘individual’? You should receive your team information 1 week before your start date, in busy periods however you may not receive them until 48 hours before the start date. On receiving your team-mates details, we recommending introducing yourselves virtually ahead of the first night
Can I pay weekly or pay monthly for my league? All payments for leagues are made in full before your league starts. This ensures that all teams turn up for their games each week.
Who do I contact to see Match results & scheduling for my team? All of this information can be found in your control panel, please login then click on my account and navigate to “My Fixtures” and “My Standings”
Do you offer activities for children? How old do you need to be? Unfortunately we do NOT offer kids sports leagues. All members must be a MINIMUM age of 18 or older to participate in our adult sports leagues.